Stephen Francoeur

Stephen Francoeur

Assc Professor

Library

Department: Library

Areas of expertise: Library history; digital reference services; user experience research and design.

Email Address: stephen.francoeur@baruch.cuny.edu

> View CV

I am a user experience librarian working in the Collection Management Division at the William and Anita Newman Library at Baruch College. I am the library's liaison to the departments of journalism, philosophy, and psychology, and to the college's honors programs.

View my profile on the library website to see the research guides I've authored.

Education

M.A., History, Hunter College

M.L.S., Library Science, Pratt Institute

B.A., English, Wesleyan University

SemesterCourse PrefixCourse NumberCourse Name
Fall 2021LIB3040Information and Society
Fall 2021PAF3040Information and Society
Fall 2021COM3040Information and Society
Fall 2019LIB3040Information and Society
Fall 2019COM3040Information and Society
Fall 2019PAF3040Information and Society
Spring 2018LIB4900Advanced Topics in Information
Spring 2017LIB4900Advanced Topics in Information
Fall 2015LIB4900Advanced Topics in Information
Spring 2014COM3040Information and Society
Spring 2014LIB3040Information and Society
Spring 2014PAF3040Information and Society
Spring 2013COM3040Information and Society
Spring 2013PAF3040Information and Society
Spring 2013LIB3040Information and Society
Fall 2011LIB1015Info Res Soc Sci & Hum
Fall 2010LIB1015Info Res Soc Sci & Hum
Spring 2010LIB1015Info Res Soc Sci & Hum

Journal Articles

Coco, P., & Reidsma, M. (Eds.). Anderson, J., Blakiston, R., Steiner Burkhardt, H., Cronin, G., Francoeur, S., Goodman, A. L., Larson, E., MacDonald, C., & White, E. (2015). The UX moment: A Weave Digital panel, Part One. Weave: Journal of Library User Experience, 1(2).

Coco, P., & Reidsma, M. (Eds.). Anderson, J., Blakiston, R., Steiner Burkhardt, H., Cronin, G., Francoeur, S., Goodman, A. L., Larson, E., MacDonald, C., & White, E. (2015). The UX moment: A Weave Digital panel, Part Two. Weave: Journal of Library User Experience, 1(3).

Francoeur, S. (2011). Prudence and Controversy: The New York Public Library Response to Post-war Anticommunist Pressures. Library and Information History, 27(3). 140-160.

Francoeur, S. (2006). Firefox at the reference desk. Library Journal, 131(20). 166.

Francoeur, S. (2006). Testing, Testing: Virtual Reference UX. Library Journal , 138(10). 142.

Francoeur, S. (2001). An analytical survey of chat reference services. Reference Services Review , 29. 189-203.

Book Chapters

Smale, M. A., & Francoeur, S. (2016). Moving Students to the Center through Collaborative Documents in the Classroom. In Pagowsky, N., & McElroy, K. (Eds.), Critical Library Pedagogy Handbook, Volume Two: Lesson Plans (pp. 9-14). Chicago, IL. Association of College and Research Libraries.

Francoeur, S. (2008). The IM Cometh: The Future of Chat Reference. In Steiner, S., & Madden, M. (Eds.), The Desk and Beyond: Next Generation Reference Service (pp. 65-80). Chicago, IL. Association of College and Research Libraries.

Presentations

Miles, L., Poggiali, J., Ehrenpreis, M., DeLooper, J., & Francoeur, S. (2018, November 29). Auto-embedding Customized Library Research Guides into Blackboard. CUNY IT Conference. John Jay College, New York, NY

Francoeur, S., & Waldman, M. (2015, November 5). Teetering Between Two Systems for Managing Ebook Records. Charleston Coference. Charleston, SC

Francoeur, S., Barick, K., Green, K. L., & Lancaster, J. (2014, March 21). Leaders Everywhere: A Panel Discussion. 11th Columbia Library Symposium. New York, NY: Columbia University Libraries.

Francoeur, S. (2012, March 30). Teaching in a Paperless Classroom. Baruch Teaching and Technology Conference. New York, NY: Baruch College.

Francoeur, S. (2012, March 28). Usability Testing Basics. Carterette Series Webinars. Online: Georgia Library Association.

Francoeur, S. (2023, June 3). Tools for Reference Interactions. ALA Annual Meeting. Washington, DC: American Library Association.

Francoeur, S. (2009, September 30). Digital Reference Options. Digital Reference Summit: Be Where Your Users Are. Online: WebJunction.

Lawson, S., Francoeur, S., Blyberg, J., & Greenhill, K. (2009, March 31). Unconferences. Computers in Libraries. Arlington, VA: Information Today.

Francoeur, S. (2009, November 23). Innovation at the Reference Desk. Bellport, NY: Suffolk Cooperative Library System.

Francoeur, S. (2009, August 7). Beyond chat: Digital reference in academic libraries.. Princeton, NJ: Princeton University Library.

Francoeur, S., Waldman, M., Ellis, L., Hartnett, J., & Ormsby, R. (2008, March 28). Bearcat search: Implementing federated searching at the Newman Library. Baruch Teaching and Technology Conference.. New York, NY: Baruch College.

Francoeur, S., Evans, B., & Lankes, R. (2008, January 12). Social networking sites and reference services. Midwinter Meeting. Philadelphia, PA: American Library Association.

Francoeur, S. (2008, October 20). Authoritative Content in the Digital Age. National Federation of Abstracting and Indexing Services Humanities Roundtable. Philadelphia, PA: NFAIS.

Francoeur, S. (2007, November 15). Assessing Chat Reference. Assessment Forum. New York, NY: Columbia University Libraries.

Francoeur, S. (2007, May 23). Collaborative Chat Reference. The Changing Reference Landscape. New York, NY: Metropolitan New York Library Council.

Francoeur, S., Downing, A., Harnett, J., & Ma, J. (2006, August 17). Technology at Baruch College. Metropolitan New York Library Council's site visit of Newman Library.. New York, NY: Baruch College.

Francoeur, S., & Ovadia, S. (2006, March 3). Wikis as a reference tool. Reference Roundtable. Long Island City, NY: Library Association of the City University of New York (LACUNY).

Francoeur, S. (2006, November 4). Blogs and wikis: How they can improve conference communications. 69th ASIST 2006. Austin, TX: American Society for Information Science and Technology.

Francoeur, S., Ovadia, S., & Wall, N. (2005, April 8). RSS feeds, wikis, and blogs. Reference Roundtable. Long Island City, NY: Library Association of the City University of New York (LACUNY).

Francoeur, S. (2004, March 26). Using chat technology for 24-7 research assistance. New York, NY: Baruch College.

Bailin, A., Ellis, L., Francoeur, S., Pena, A., & Pollard, B. (1970, January 1). Instructional technology: An integrated approach. Baruch Teaching and Technology Conference. New York, NY: Baruch College.

Francoeur, S. (2003, June 12). Interactions with users in chat reference. Annual Meeting. Brooklyn, NY: Council on Botanical and Horticultural Libraries.

Francoeur, S. (2003, November 14). 24-7 chat reference at Baruch College. CUNY IT Conference. New York, NY: CUNY.

Francoeur, S., & Ellis, L. (2001, November 2). Chat reference at Baruch College. Electronic Information Services Committee Fall 2001 Workshop. New York, NY: Library Association of City University of New York.

Ellis, L., & Francoeur, S. (2001, November 12). Information competency standards in chat reference services. Orlando, FL: Virtual Reference Desk.

Francoeur, S., & Ellis, L. (2001, May 18). Reaching out to the college community through digital reference. LACUNY Institute. New York, NY: Library Association of the City University of New York.

Francoeur, S., Ellis, L., & Downing, A. (2001, March 9). Digital reference services. Baruch Teaching and Technology Conference. New York, NY: Baruch College.

Francoeur, S. (2001, July 12). Chat reference at Baruch College. Digital Reference Desk. New York, NY: Metropolitan New York Library Council.

Other Scholarly Works

Francoeur, S. (2016). Beating the Bounds.

Francoeur, S. (2013). Digital Reference.

Francoeur, S. (2012). Subject guide: Psychology.

Francoeur, S. (2011). Harman writer-in-residence: Adrian Nicole LeBlanc.

Francoeur, S. (2010). Freshman text: The bitter sea by Charles Li.

Francoeur, S. (2010). Harman writer-in-residence: Richard Price.

Francoeur, S. (2009). Subject guide: Philosophy.

Francoeur, S. (2002). The teaching librarian.

Francoeur, S. (1999). New Jersey Journal of Communication Subject Index: Volumes 1-7. New Jersey Journal of Communication. 7(2), 241-256.

Francoeur, S. (1999). New titles in reference: May 1999.

Francoeur, S., Radford, M. L., & Radford, G. P. (1999). Cumulative subject index to the New Jersey journal of communication: volumes 1(1) - 11(2) (spring 1993 - fall 2003). New Jersey Journal of Communication. 11(2), 222-238.

Research Currently in Progess

Francoeur, S.(n.d.). Research Projects Currently Working. In Progress.

1. How to benchmark task performance for core tasks and overall user experience on a library website. 2. Understanding the extent to which the growing dominance of web-based publication is rendering standard bibliographic search interfaces less useful to our students.

Department

Committee NamePosition RoleStart DateEnd Date
Data Services GroupCommittee Member1/1/2016Present
Executive CommitteeCommittee Member5/1/2015Present
Institutional Repository Working GroupCo-chair1/1/2015Present
Newman Library Idea Lab blogContributor2/1/2009Present
Curriculum CommitteeCommittee Member6/1/2006Present
Tech SharecaseCo-convenor2/1/200912/31/2018
Library DepartmentSecretary6/1/20115/31/2012
Ad Hoc Committee on Federated SearchCommittee Member5/1/20071/31/2012
Curriculum CommitteeSecretary6/1/20065/31/2010
Interactive Development GroupCommittee Member6/1/20025/31/2007
Web Oversight CommitteeCommittee Member8/1/20028/31/2006
Library DepartmentSecretary6/1/20055/31/2006
Library DepartmentSecretary6/1/20025/31/2004
Digital Reference CommitteeCommittee Member8/1/20025/31/2003
Web Instruction SubcommitteeCommittee Member6/1/20028/31/2002
Digital Reference Working GroupCommittee Member8/1/200112/31/2001
Information Fair SubcommitteeCommittee Member7/1/20018/31/2001

College

Committee NamePosition RoleStart DateEnd Date
Baruch College Undergraduate Honors ProgramLibrary LiaisonPresent
Baruch Faculty Senate Executive CommitteeCommittee MemberPresent
Data Services GroupCommittee MemberPresent
Baruch Faculty SenateSenatorPresent
Tech SharecaseCo-convenorPresent
Curriculum CommitteeCommittee MemberPresent
Institutional Repository Working GroupCo-chairPresent
Executive CommitteeCommittee Member5/31/2021
Newman Library Idea Lab blogContributor12/11/2017
Library DepartmentSecretary5/31/2012
Ad Hoc Committee on Federated SearchCommittee Member1/31/2012
Curriculum CommitteeSecretary5/31/2010
Interactive Development GroupCommittee Member5/31/2007
Web Oversight CommitteeCommittee Member8/31/2006
Library DepartmentSecretary5/31/2006
Library DepartmentSecretary5/31/2004
Digital Reference CommitteeCommittee Member5/31/2003
Web Instruction SubcommitteeCommittee Member8/31/2002
Digital Reference Working GroupCommittee Member12/31/2001
Information Fair SubcommitteeCommittee Member8/31/2001

University

Committee NamePosition RoleStart DateEnd Date
Alma Resource Access Working GroupCommittee Member9/1/2019Present
Alma Training Working GroupCommittee Chair9/1/2019Present
LibGuides/Blackboard Integration Working GroupCommittee Member2/1/2017Present
CUNY Committee on Academic TechnologyCommittee Member8/1/2013Present
CUNY/QuestionPoint Chat Reference CooperativeGroup Coordinator12/1/20066/30/2011
Library Association of the City University of New YorkAlternate Delegate1/1/200212/31/2003

Professional

OrganizationPosition RoleOrganization StateOrganization CountryStart DateEnd DateAudience
Online Computer Library Center (OCLC)Attendee, MeetingOhioUnited States3/1/2005PresentInternational
Library Camp NYCConference-RelatedNew YorkUnited States8/14/2007PresentRegional
Journal of Interactive Technology and PedagogyPeer ReviewerNew YorkUnited StatesPresentInternational
Metropolitan New York Library Council Professional Advisory CouncilCommittee MemberNew YorkUnited States8/1/20075/31/2015Regional
Virtual Reference Special Interest GroupCommittee ChairNew YorkUnited States12/1/20045/31/2015Regional
24/7 Reference Advisory Board.Board of Advisors of a CompanyOhioUnited States1/1/20047/31/2011National