- Biography
- Teaching
- Research and Creative Activity
- Grants
- Honors and Awards
- Service
I am a user experience librarian working in the Collection Management Division at the William and Anita Newman Library at Baruch College. I am the library's liaison to the departments of journalism, philosophy, and psychology, and to the college's honors programs.
View my profile on the library website to see the research guides I've authored.
Education
M.A., History, Hunter College
M.L.S., Library Science, Pratt Institute
B.A., English, Wesleyan University
| Semester | Course Prefix | Course Number | Course Name |
|---|---|---|---|
| Fall 2021 | LIB | 3040 | Information and Society |
| Fall 2021 | COM | 3040 | Information and Society |
| Fall 2021 | PAF | 3040 | Information and Society |
| Fall 2019 | PAF | 3040 | Information and Society |
| Fall 2019 | COM | 3040 | Information and Society |
| Fall 2019 | LIB | 3040 | Information and Society |
| Spring 2018 | LIB | 4900 | Advanced Topics in Information |
| Spring 2017 | LIB | 4900 | Advanced Topics in Information |
| Fall 2015 | LIB | 4900 | Advanced Topics in Information |
| Spring 2014 | LIB | 3040 | Information and Society |
| Spring 2014 | COM | 3040 | Information and Society |
| Spring 2014 | PAF | 3040 | Information and Society |
| Spring 2013 | COM | 3040 | Information and Society |
| Spring 2013 | PAF | 3040 | Information and Society |
| Spring 2013 | LIB | 3040 | Information and Society |
| Fall 2011 | LIB | 1015 | Info Res Soc Sci & Hum |
| Fall 2010 | LIB | 1015 | Info Res Soc Sci & Hum |
| Spring 2010 | LIB | 1015 | Info Res Soc Sci & Hum |
Journal Articles
Coco, P., & Reidsma, M. (Eds.). Anderson, J., Blakiston, R., Steiner Burkhardt, H., Cronin, G., Francoeur, S., Goodman, A. L., Larson, E., MacDonald, C., & White, E. (2015). The UX moment: A Weave Digital panel, Part One. Weave: Journal of Library User Experience, 1(2).
Coco, P., & Reidsma, M. (Eds.). Anderson, J., Blakiston, R., Steiner Burkhardt, H., Cronin, G., Francoeur, S., Goodman, A. L., Larson, E., MacDonald, C., & White, E. (2015). The UX moment: A Weave Digital panel, Part Two. Weave: Journal of Library User Experience, 1(3).
Francoeur, S. (2011). Prudence and Controversy: The New York Public Library Response to Post-war Anticommunist Pressures. Library and Information History, 27(3). 140-160.
Francoeur, S. (2006). Firefox at the reference desk. Library Journal, 131(20). 166.
Francoeur, S. (2006). Testing, Testing: Virtual Reference UX. Library Journal , 138(10). 142.
Francoeur, S. (2001). An analytical survey of chat reference services. Reference Services Review , 29. 189-203.
Book Chapters
Smale, M. A., & Francoeur, S. (2016). Moving Students to the Center through Collaborative Documents in the Classroom. In Pagowsky, N., & McElroy, K. (Eds.), Critical Library Pedagogy Handbook, Volume Two: Lesson Plans (pp. 9-14). Chicago, IL. Association of College and Research Libraries.
Francoeur, S. (2008). The IM Cometh: The Future of Chat Reference. In Steiner, S., & Madden, M. (Eds.), The Desk and Beyond: Next Generation Reference Service (pp. 65-80). Chicago, IL. Association of College and Research Libraries.
Presentations
Miles, L., Poggiali, J., Ehrenpreis, M., DeLooper, J., & Francoeur, S. (2018, November 29). Auto-embedding Customized Library Research Guides into Blackboard. CUNY IT Conference. John Jay College, New York, NY
Francoeur, S., & Waldman, M. (2015, November 5). Teetering Between Two Systems for Managing Ebook Records. Charleston Coference. Charleston, SC
Francoeur, S., Barick, K., Green, K. L., & Lancaster, J. (2014, March 21). Leaders Everywhere: A Panel Discussion. 11th Columbia Library Symposium. New York, NY: Columbia University Libraries.
Francoeur, S. (2012, March 30). Teaching in a Paperless Classroom. Baruch Teaching and Technology Conference. New York, NY: Baruch College.
Francoeur, S. (2012, March 28). Usability Testing Basics. Carterette Series Webinars. Online: Georgia Library Association.
Francoeur, S. (2024, June 27). Tools for Reference Interactions. ALA Annual Meeting. Washington, DC: American Library Association.
Francoeur, S. (2009, September 30). Digital Reference Options. Digital Reference Summit: Be Where Your Users Are. Online: WebJunction.
Lawson, S., Francoeur, S., Blyberg, J., & Greenhill, K. (2009, March 31). Unconferences. Computers in Libraries. Arlington, VA: Information Today.
Francoeur, S. (2009, November 23). Innovation at the Reference Desk. Bellport, NY: Suffolk Cooperative Library System.
Francoeur, S. (2009, August 7). Beyond chat: Digital reference in academic libraries.. Princeton, NJ: Princeton University Library.
Francoeur, S., Waldman, M., Ellis, L., Hartnett, J., & Ormsby, R. (2008, March 28). Bearcat search: Implementing federated searching at the Newman Library. Baruch Teaching and Technology Conference.. New York, NY: Baruch College.
Francoeur, S., Evans, B., & Lankes, R. (2008, January 12). Social networking sites and reference services. Midwinter Meeting. Philadelphia, PA: American Library Association.
Francoeur, S. (2008, October 20). Authoritative Content in the Digital Age. National Federation of Abstracting and Indexing Services Humanities Roundtable. Philadelphia, PA: NFAIS.
Francoeur, S. (2007, November 15). Assessing Chat Reference. Assessment Forum. New York, NY: Columbia University Libraries.
Francoeur, S. (2007, May 23). Collaborative Chat Reference. The Changing Reference Landscape. New York, NY: Metropolitan New York Library Council.
Francoeur, S., Downing, A., Harnett, J., & Ma, J. (2006, August 17). Technology at Baruch College. Metropolitan New York Library Council's site visit of Newman Library.. New York, NY: Baruch College.
Francoeur, S., & Ovadia, S. (2006, March 3). Wikis as a reference tool. Reference Roundtable. Long Island City, NY: Library Association of the City University of New York (LACUNY).
Francoeur, S. (2006, November 4). Blogs and wikis: How they can improve conference communications. 69th ASIST 2006. Austin, TX: American Society for Information Science and Technology.
Francoeur, S., Ovadia, S., & Wall, N. (2005, April 8). RSS feeds, wikis, and blogs. Reference Roundtable. Long Island City, NY: Library Association of the City University of New York (LACUNY).
Francoeur, S. (2004, March 26). Using chat technology for 24-7 research assistance. New York, NY: Baruch College.
Bailin, A., Ellis, L., Francoeur, S., Pena, A., & Pollard, B. Instructional technology: An integrated approach. Baruch Teaching and Technology Conference. New York, NY: Baruch College.
Francoeur, S. (2003, June 12). Interactions with users in chat reference. Annual Meeting. Brooklyn, NY: Council on Botanical and Horticultural Libraries.
Francoeur, S. (2003, November 14). 24-7 chat reference at Baruch College. CUNY IT Conference. New York, NY: CUNY.
Francoeur, S., & Ellis, L. (2001, November 2). Chat reference at Baruch College. Electronic Information Services Committee Fall 2001 Workshop. New York, NY: Library Association of City University of New York.
Ellis, L., & Francoeur, S. (2001, November 12). Information competency standards in chat reference services. Orlando, FL: Virtual Reference Desk.
Francoeur, S., & Ellis, L. (2001, May 18). Reaching out to the college community through digital reference. LACUNY Institute. New York, NY: Library Association of the City University of New York.
Francoeur, S., Ellis, L., & Downing, A. (2001, March 9). Digital reference services. Baruch Teaching and Technology Conference. New York, NY: Baruch College.
Francoeur, S. (2001, July 12). Chat reference at Baruch College. Digital Reference Desk. New York, NY: Metropolitan New York Library Council.
Other Scholarly Works
Francoeur, S. (2016). Beating the Bounds.
Francoeur, S. (2013). Digital Reference.
Francoeur, S. (2012). Subject guide: Psychology.
Francoeur, S. (2011). Harman writer-in-residence: Adrian Nicole LeBlanc.
Francoeur, S. (2010). Freshman text: The bitter sea by Charles Li.
Francoeur, S. (2010). Harman writer-in-residence: Richard Price.
Francoeur, S. (2009). Subject guide: Philosophy.
Francoeur, S. (2002). The teaching librarian.
Francoeur, S. (1999). New Jersey Journal of Communication Subject Index: Volumes 1-7. New Jersey Journal of Communication. 7(2), 241-256.
Francoeur, S. (1999). New titles in reference: May 1999.
Francoeur, S., Radford, M. L., & Radford, G. P. (1999). Cumulative subject index to the New Jersey journal of communication: volumes 1(1) - 11(2) (spring 1993 - fall 2003). New Jersey Journal of Communication. 11(2), 222-238.
Research Currently in Progess
Francoeur, S.(n.d.). Research Projects Currently Working. In Progress.
1. How to benchmark task performance for core tasks and overall user experience on a library website. 2. Understanding the extent to which the growing dominance of web-based publication is rendering standard bibliographic search interfaces less useful to our students.
Department
| Committee Name | Position Role | Start Date | End Date |
|---|---|---|---|
| Data Services Group | Committee Member | 1/1/2016 | Present |
| Executive Committee | Committee Member | 5/1/2015 | Present |
| Institutional Repository Working Group | Co-chair | 1/1/2015 | Present |
| Newman Library Idea Lab blog | Contributor | 2/1/2009 | Present |
| Curriculum Committee | Committee Member | 6/1/2006 | Present |
| Tech Sharecase | Co-convenor | 2/1/2009 | 12/31/2018 |
| Library Department | Secretary | 6/1/2011 | 5/31/2012 |
| Ad Hoc Committee on Federated Search | Committee Member | 5/1/2007 | 1/31/2012 |
| Curriculum Committee | Secretary | 6/1/2006 | 5/31/2010 |
| Interactive Development Group | Committee Member | 6/1/2002 | 5/31/2007 |
| Web Oversight Committee | Committee Member | 8/1/2002 | 8/31/2006 |
| Library Department | Secretary | 6/1/2005 | 5/31/2006 |
| Library Department | Secretary | 6/1/2002 | 5/31/2004 |
| Digital Reference Committee | Committee Member | 8/1/2002 | 5/31/2003 |
| Web Instruction Subcommittee | Committee Member | 6/1/2002 | 8/31/2002 |
| Digital Reference Working Group | Committee Member | 8/1/2001 | 12/31/2001 |
| Information Fair Subcommittee | Committee Member | 7/1/2001 | 8/31/2001 |
College
| Committee Name | Position Role | Start Date | End Date |
|---|---|---|---|
| Baruch College Undergraduate Honors Program | Library Liaison | Present | |
| Baruch Faculty Senate Executive Committee | Committee Member | Present | |
| Data Services Group | Committee Member | Present | |
| Baruch Faculty Senate | Senator | Present | |
| Tech Sharecase | Co-convenor | Present | |
| Curriculum Committee | Committee Member | Present | |
| Institutional Repository Working Group | Co-chair | Present | |
| Executive Committee | Committee Member | 5/31/2021 | |
| Newman Library Idea Lab blog | Contributor | 12/11/2017 | |
| Library Department | Secretary | 5/31/2012 | |
| Ad Hoc Committee on Federated Search | Committee Member | 1/31/2012 | |
| Curriculum Committee | Secretary | 5/31/2010 | |
| Interactive Development Group | Committee Member | 5/31/2007 | |
| Web Oversight Committee | Committee Member | 8/31/2006 | |
| Library Department | Secretary | 5/31/2006 | |
| Library Department | Secretary | 5/31/2004 | |
| Digital Reference Committee | Committee Member | 5/31/2003 | |
| Web Instruction Subcommittee | Committee Member | 8/31/2002 | |
| Digital Reference Working Group | Committee Member | 12/31/2001 | |
| Information Fair Subcommittee | Committee Member | 8/31/2001 |
University
| Committee Name | Position Role | Start Date | End Date |
|---|---|---|---|
| Alma Resource Access Working Group | Committee Member | 9/1/2019 | Present |
| Alma Training Working Group | Committee Chair | 9/1/2019 | Present |
| LibGuides/Blackboard Integration Working Group | Committee Member | 2/1/2017 | Present |
| CUNY Committee on Academic Technology | Committee Member | 8/1/2013 | Present |
| E-Resource Advisory Committee | Committee Member | 8/31/2024 | Present |
| Discovery Working Group | Committee Member | 6/1/2012 | Present |
| LTI Task Force | Committee Chair | 10/1/2023 | Present |
| E-Resource Management Working Group | Committee Member | 9/1/2020 | Present |
| CUNY/QuestionPoint Chat Reference Cooperative | Group Coordinator | 12/1/2006 | 6/30/2011 |
| Library Association of the City University of New York | Alternate Delegate | 1/1/2002 | 12/31/2003 |
Professional
| Organization | Position Role | Organization State | Organization Country | Start Date | End Date | Audience |
|---|---|---|---|---|---|---|
| Online Computer Library Center (OCLC) | Attendee, Meeting | Ohio | United States | 3/1/2005 | Present | International |
| Library Camp NYC | Conference-Related | New York | United States | 8/14/2007 | Present | Regional |
| Journal of Interactive Technology and Pedagogy | Peer Reviewer | New York | United States | Present | International | |
| Metropolitan New York Library Council Professional Advisory Council | Committee Member | New York | United States | 8/1/2007 | 5/31/2015 | Regional |
| Virtual Reference Special Interest Group | Committee Chair | New York | United States | 12/1/2004 | 5/31/2015 | Regional |
| 24/7 Reference Advisory Board. | Board of Advisors of a Company | Ohio | United States | 1/1/2004 | 7/31/2011 | National |