Baruch Computing and Technology Center (BCTC)
Help Desk Service Alerts
OWA Access Issue - April 3rd, 2020
CIS is investigating reports of users experiencing issues accessing Outlook Web Access (OWA) (https://owa16.cuny.edu/owa with some Safari and Mozilla Firefox web browsers.
We apologize for the inconvenience this may cause.
All BCTCLabs and the Newman Library are CLOSED until further notice. Helpdesk support is available online via email (firstname.lastname@example.org)
Do NOT "Shut Down" when using Remote Desktop
If you are a faculty or staff member getting to your office computer via Remote Desktop Conenction and the VPN, please do NOT end your session by going to "Shut Down" on the menu. This will power off your PC and make it unavailable. Use the "Disconnect" option or hit the "X" in the "Remote Desktop Connection" window or drop-down title bar if full-screen, to leave your computer on and the session running. If you do accidentally shut down email the Helpdesk for assistance, in most cases we can restart the computer remotely.
Access to Creative Cloud for Students
Update: Creative Cloud is now available. Please follow the instructions from CUNY.
Adobe is allowing CUNY students to use Creative Cloud from home during the current situation.
I nformation for Administrative users
We have compiled a list of information about administrative resources during the current campus situation.
Zoom videoconferncing licenses
Baruch has licensed Zoom for campus use during the current situation. Users can log in to https://baruch.zoom.us/ with their Baruch username and password to access it.
CUNY Information on Teaching and Working Remotely
CUNY has posted a page on resources available from
CUNY for faculty and staff who need to work remotely. This page is at https://www.cuny.edu/coronavirus/faq-for-faculty-and-staff/
CUNY Net Price Calculator became available on Monday, March 30th, 2020
On March 30, 2020 the Net Price Calculator became available with a new URL, npc.cuny.edu.
The old one at https://portal0.uapc.cuny.edu/uapc/public/fin_aid/financial_aid_estimator/FinAidEstimator.jsp will be turned off on April 1, 2020 at 7 AM. Please update any links you may have to the new site before then.
ConnectCUNY Webex: Users must keep their @login.cuny.edu username as their email address to use Webex
When logging into connectCUNY webex, users MUST use their CUNY Login credentials as their email address. Once logged into webex, users must not update/change the email address, which is when access is lost.
New version of the GlobalProtect VPN client - 02/05/2020
On Wednesday, February 5th BCTC will be deploying a new version of the GlobalProtect VPN client. VPN users will be prompted to download and install this client the first time they use their VPN after Feb. 5th. Please follow the prompts to download and install the new client. Details and instruction for updating your VPN client can be found at the following link. https://www.baruch.cuny.edu/bctc/vpn/documents/VPN_Update_PC.PDF
Please contact the Service Desk with any questions or concerns. Thanks BCTC.
Updated 4/7/2020 8:25am
News and Updates
- CUNY Policy on Acceptable Use of Computer Resources
- Faculty/Staff Password requirements - myPassword
- Protect Your Computer! Download a FREE Copy of McAfee VirusScan
- Policy on P2P File Sharing (e.g., BitTorrent & LimeWire)
- Guest Access to Baruch College Network
- Policy on Installation of Wireless Access Points
- Using Facebook & Other Social Networking Sites
- Security Awareness Program