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Baruch Computing and Technology Center (BCTC)

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Help Desk Service Alerts

  • CUNYfirst Service Alert - CUNYfirst Monthly Maintenance November 23, 2019
    The CUNYfirst hosting service provider has scheduled maintenance for the weekend of November 23-24. CUNYfirst* will be unavailable for up to 24** hours as follows:
    Unavailable start time: 7:00 PM ET on Saturday, November 23
    Unavailable end time: 7:00 PM ET on Sunday, November 24 **

    *  Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through the CUNY Login page.                    
    ** Monthly maintenance usually finishes early.

    Outlook Web Access - November 8th, 2019
    CUNY/CIS is investigating reports of intermittent access issues regarding Outlook Web Access (OWA) (https://owa16.cuny.edu/owa.
    CIS is working on resolving these issues.

    Email change effective 11/7/19: New alert banner for emails from sources external to CUNY
    Starting from Thursday, November 7th, 2019, emails received from a non-CUNY source external to the CUNY/CIS-hosted Staff and Faculty email system will include the following banner at the top of the message text:
    ATTENTION: This email came from an external source. Do not open attachments or click on links from unknown senders or unexpected emails.
    CUNY Central Office is including this banner to:
          *Make it easier to identify emails originating from addresses external to @cuny.edu and whose source is not a recognized University service provider like Blackboard, CUNYfirst or Dropbox
          *Remind users to exercise caution before opening attachments or clicking links in these emails
    Background:
    Although CUNY email security systems are able to identify and block the majority of malicious emails, some do slip through. Like many other higher education institutions and corporations, a reminder message will be inserted into externally received email to increase awareness of potential risks and aid recognition of impersonated messages including those associated with targeted phishing attacks.
    FAQs:
    Will emails from colleagues or students at CUNY colleges also include the Alert Banner?
    Not if the sender’s email address includes cuny.edu in the address.
    Will emails sent from my @cuny.edu email address include the alert banner?
    The Alert banner is for inbound emails only.
    Will emails from a CUNY listserv include the alert banner?
    No.
    Thank you for your cooperation.

    Updated 11/15/2019 8:40AM

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