Chaoqun Deng

Asst Professor

Zicklin School of Business

Department: Paul Chook Dept InfoSys & Stat

Areas of expertise:

Email Address: chaoqun.deng@baruch.cuny.edu

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Education

Ph.D., Management, Rensselaer Polytechnic Institute Troy NY

M.S., Management Science and Engineering, Wuhan University of Technology

B.S., Information Systems Management, Wuhan University of Technology

SemesterCourse PrefixCourse NumberCourse Name
Fall 2023CIS9660Data Mining for Business Analy
Fall 2023CIS9665Applied Natural Language Proce
Fall 2022CIS9665Applied Natural Language Proce
Fall 2022CIS9660Data Mining for Business Analy
Fall 2021CIS9660Data Mining for Business Analy
Fall 2021CIS9665Applied Natural Language Proce
Fall 2020CIS9665Applied Natural Language Proce
Fall 2020CIS3920Data Mining for Bus Analytics
Fall 2020STA3920Data Mining for Bus Analytics
Fall 2019STA3920Data Mining for Bus Analytics
Fall 2019CIS3920Data Mining for Bus Analytics
Fall 2019CIS3920Data Mining for Bus Analytics
Fall 2019STA3920Data Mining for Bus Analytics

Journal Articles

(2024). When Do Managers Respond to Electronic Word of Mouth?. Information Systems Frontier (Under 1st Round of Review),

(2024). A Double-Edged Sword: The Competing Effects of Anthropomorphism and AI Efficacy on Sense of Community in AI Live Streaming. (Data Collection Stage), In Progress.

(2024). How Memes Affect Constituents' Social Approval and Support (Under the 3rd Round of Review at Journal of Management). Journal of Management ,

(2024). The Role of Media Synchronicity Fit and Sense of Community in Live Streaming Platforms. Target at Information Systems Research, In Progress.

(2024). Generative AI Response vs Human Response to Customer Reviews: Helpful or Harmful. (Conceptual Stage), In Progress.

Deng, C., & Ravichandran, T. (2023). Managerial Response to Online Positive Reviews: Helpful or Harmful?. Information System Research,

(2023). Words Speak Londer than Action? The Role of Speech Act of Linguistic Differentiation on Philanthropic Crowdfunding Platform. Target at Information Systems Research, In Progress.

(2023). To Smile or Not? The Effect of Facial Expression on Service Demand in Online Platforms. Target at MIS Quarterly, In Progress.

(2023). Effects of Managerial Response Strategies to Unfair Negative Reviews on Subsequent Review Rating. In Progress.

Ravichandran, T., & Deng, C. (2022). Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints. Information System Research , 1-23. (Both authors contributed equally as noted in the paper).

Schnatterly, K., Berns, J. P., Silva, F. C., & Deng, C. (2021). The Effects of Board Expertise-Risk Misalignment and Subsequent Strategic Board Reconfiguration on Firm Performance. Strategic Management Journal , 1-30..

Cabral, J., Deng, C., & Kumar, S. (2020). Internal Resource Allocation and External Alliance Activity of Diversified Firms. Journal of Management Studies , 57(8). 1690-1717. (Equal authorship).

Xu, Y., Wang, L., Xu, B., Jiang, W., Deng, C., Ji, F., & Xu, X. (2019). An Information Integration and Transmission Model of Multi-Source Data for Product Quality and Safety. Information Systems Frontiers, 21(1). 191-212.

He, X., Karami, A., & Deng, C. (2017). Examining the Effects of Online Social Relations on Product Ratings and Adoption: Evidence from an Online Social Networking and Rating Site. International Journal of Web Based Communities, 13(3). 344-363.

Conference Proceedings

Liu, Y., & Deng, C. (2023). The Role of Media Synchronicity Fit and Sense of Community in Live Streaming Platforms. ICIS 2023.

Deng, C., & Ravichandran, T. (2020). To Smile or Not? The Effect of Facial Expression on Service Demand in Sharing Economy Platforms. Americas Conference on Information Systems (AMCIS) 2020.

Schnatterly, K., Berns, J., Silva, F. C., & Deng, C. (2019). Are Directors` Skills Equal to the Task? Expertise Gaps Between Directors and Firm Strategy. Academy of Management Annual Meeting (AOM).

Reger, R. K., Deng, C., Mmbaga, B., Mmbaga, N., & Li, D. (2019). The Joke's on Us: The Effect of Organizational Memes on Social Approval of Organizations. Academy of Management Annual Meeting (AOM).

Deng, C., & Ravichandran, T. (2018). Positivity Bias: Effects of Discrete Emotions on Review Helpfulness. Twenty-fourth Americas Conference on Information Systems (AMCIS).

Deng, C., & Ravichandran, T. (2017). When Do Managers Respond to Electronic Word of Mouth?. Academy of Management Annual Meeting (AOM).

Deng, C., & Ravichandran, T. (2017). How Consumers Perceive Trustworthiness of Providers in Sharing Economy: Effects of Photos and Comments on Demand at Airbnb. Twenty-third Americas Conference on Information Systems (AMCIS).

Deng, C., Lu, Y., Ravichandran, T., & He, X. (2016). What Makes Video Ads Viral: Quantifying the Impact of Marketer- and User-Generated Content. Twenty-second Americas Conference on Information Systems (AMCIS).

Deng, C., & Ravichandran, T. (2016). Managerial Response to Online Compliments: Helpful or Harmful?. Thirty Seventh International Conference on Information Systems (ICIS).

Ravichandran, T., Deng, C., & Huang, D. (2015). Effects of Managerial Response to E-WOM on Consumer Attitude. Thirty Sixth International Conference on Information Systems (ICIS).

Deng, C., & Ravichandran, T. (2014). How Do Firms Benefit from Participating in Value Network: Network Structure, Network Transparency and Firm Performance?. 2014 Annual Meeting of the Decision Sciences Institute (DSI).

Haines, R., & Deng, C. (2013). The Good News-Bad News Effect on the Decision-Making Process in Inventory Management in Supply Chain Environments. Decision Sciences Institute 44th Annual Meeting (DSI).

Presentations

Deng, C. How Consumers Perceive Trustworthiness of Providers in Sharing Economy: Effects of Profile Photos and Customer Comments on Property Demand at Airbnb. 2nd Annual Faculty Research Symposium 2023.

Deng, C. Managerial Response to Online Compliments: Helpful or Harmful?. 2022-2023 Eugene M. Lang Junior Faculty Presentation.

Deng, C. Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints. Baruch Inaugural Cross-College Faculty Research Symposium.

Deng, C., & Ravichandran, T. (2017, August 31). When Do Managers Respond to Electronic Word of Mouth?. Academy of Management Annual Meeting (AOM). Atlanta

Deng, C., & Ravichandran, T. (2017, August 31). How Consumers Perceive Trustworthiness of Providers in Sharing Economy: Effects of Photos and Comments on Demand at Airbnb. Twenty-third Americas Conference on Information Systems (AMCIS). Boston

Deng, C., & Ravichandran, T. (2016, December 31). Managerial Response to Online Compliments: Helpful or Harmful?. Thirty Seventh International Conference on Information Systems (ICIS). Dublin

Deng, C., Lu, Y., Ravichandran, T., & He, X. (2016, August 31). What Makes Video Ads Viral: Quantifying the Impact of Marketer- and User-Generated Content. Twenty-second Americas Conference on Information Systems (AMCIS). San Diego

Ravichandran, T., Deng, C., & Huang, D. (2015, December 31). Effects of Managerial Response to E-WOM on Consumer Attitude. Thirty Sixth International Conference on Information Systems (ICIS). Fort Worth

Deng, C., & Ravichandran, T. (2014, November 30). How Do Firms Benefit from Participating in Value Network: Network Structure, Network Transparency and Firm Performance?. 2014 Annual Meeting of the Decision Sciences Institute (DSI). Tampa

Haines, R., & Deng, C. (2013, November 30). The Good News-Bad News Effect on the Decision-making Process in Inventory Management in Supply Chain Environments. Decision Sciences Institute 4th Annual Meeting (DSI). Baltimore

TitleFunding Agency SponsorStart DateEnd DateAwarded DateTotal FundingStatus
To smile or not? The effect of facial expression on service demand in sharing economy platformsPSC-CUNY 5107/01/202012/31/202204/17/20203500Completed
Eugene Lang FellowshipEugene Lang Fellowship06/01/202206/30/202304/11/20227542.5Funded - In Progress
Honor / AwardOrganization SponsorDate ReceivedDescription
Eugene M. Lang Junior Faculty Research Fellowship2024-04-24
Premier Research Publication Award2023-12-20
Teaching Excellence AwardZicklin School of Business2023-04-19
2022-2023 Eugene M. Lang Junior Faculty Research Fellowship Award $7000.2022-06-01
Premier Research Publication Award2022-02-01
Premier Research Publication Award2021
Cycle 51 PSC-CUNY Research Award2020
Outstanding Doctoral Student Paper AwardRensselaer Polytechnic Institute2018
AMCIS Doctoral Consortium FellowAssociation for Information Systems (AIS)2017
ICIS Doctoral Consortium FellowAssociation for Information Systems (AIS)2017
Outstanding Doctoral Student in Information TechnologyOld Dominion University2013
City of Wuhan Science & Technology Advancement Award2011

Department

Committee NamePosition RoleStart DateEnd Date
Undergraduate Curriculum CommitteeCommittee Member1/15/2021Present
10/25/2019
10/24/2019

College

Committee NamePosition RoleStart DateEnd Date
PhD Project Baruch Research SymposiumDiscussantPresent
2023 Baruch Data Challenge with Pitney Bowes Faculty AdvisorPresent
Doctoral Faculty at the Graduate CenterFaculty AdvisorPresent
Undergraduate Curriculum CommitteeCommittee MemberPresent
Search Committee about Assistant Professor - Information Systems 24805 (2022-2023)Committee MemberPresent
2022 Baruch Data Challenge with Pitney BowesFaculty AdvisorPresent
Committee on Prizes, Scholarships and AwardCommittee MemberPresent
11/7/2019
10/30/2019
10/24/2019

Professional

OrganizationPosition RoleOrganization StateOrganization CountryStart DateEnd DateAudience
MIS QuarterlyReviewer, Journal Article9/1/2022PresentNational
Production and Operations ManagementReviewer, Journal Article2/1/2022PresentNational
Management ScienceReviewer, Journal Article12/3/2023PresentInternational
European Journal of Information SystemsReviewer, Journal Article1/19/2023PresentInternational
Information Systems ResearchReviewer, Journal Article1/31/2023PresentInternational
MIS QuarterlyReviewer, Journal Article1/17/2023PresentInternational
MIS QuarterlyReviewer, Journal Article6/30/2023PresentInternational
Production and Operations ManagementReviewer, Journal Article11/30/2023PresentInternational
International Conference on Information Systems (ICIS)Editor, Associate Editor6/1/2023PresentInternational
MIS QuarterlyReviewer, Journal Article6/17/2024PresentInternational
MIS QuaterlyReviewer, Journal Article3/5/2024PresentInternational
AMCIS 2024Mini-Track Chair3/5/2024PresentInternational
International Conference on Information Systems (ICIS),Editor, Associate Editor6/1/2022PresentInternational
Information Systems ResearchReviewer, Journal Article1/1/201912/31/2021
The Pacific Asia Conference on Information SystemsReviewer, Conference Paper1/1/202112/31/2021
International Conference on Information Systems (ICIS)Reviewer, Conference Paper1/1/202112/31/2021
European Journal of Information SystemsReviewer, Journal Article1/1/202112/31/2021
European Journal of Information SystemsReviewer, Journal Article1/1/201912/31/2019
International Conference on Information Systems (ICIS) Editor, Associate Editor1/1/201912/31/2019
International Conference on Information Systems (ICIS)Reviewer, Conference Paper1/1/201812/31/2018
23rd Americas Conference on Information Systems (AMCIS)Reviewer, Conference Paper1/1/201712/31/2017
International Conference on Information Systems (ICIS)Reviewer, Conference Paper1/1/201712/31/2017
Americas Conference on Information Systems (AMCIS)Session Chair1/1/201712/31/2017
IEEE Transactions on Engineering Management Reviewer, Journal Article1/1/201712/31/2017
International Conference on Information Systems (ICIS)Reviewer, Conference Paper1/1/201612/31/2016
The Data Base for Advances in Information Systems Reviewer, Journal Article1/1/201612/31/2016
IEEE Transactions on Engineering ManagementReviewer, Journal Article1/1/201612/31/2016
Hawaii International Conference On System Sciences (HICSS-50)Reviewer, Conference Paper1/1/201612/31/2016
22nd Americas Conference on Information Systems (AMCIS) Reviewer, Conference Paper1/1/201612/31/2016
IEEE Transactions on Engineering ManagementReviewer, Journal Article1/1/201512/31/2015
21st Americas Conference on Information Systems (AMCIS) Reviewer, Conference Paper1/1/201512/31/2015
IEEE Transactions on CyberneticsReviewer, Journal Article1/1/201512/31/2015
IEEE Transactions on Industrial InformaticsReviewer, Journal Article1/1/201412/31/2014
Decision Science Institute (DSI)Session Chair1/1/201412/31/2014
20th Americas Conference on Information Systems (AMCIS) Reviewer, Conference Paper1/1/201412/31/2014
IEEE Transactions on Industrial InformaticsReviewer, Journal Article1/1/201312/31/2013
IEEE Transactions on Industrial InformaticsReviewer, Journal Article1/1/201212/31/2012