This is the current information we have for CUNY VDI which is managed by CUNY Central. Please update this resources when available.
If user's experience any issues, please create a ServiceNow ticket for the user. ServiceNow tickets are created for the user's after they submit their contact information, screenshot and description of the VDI issues they are encountering via email when Baruch Technology Helpdesk cannot resolve their VDI issue after exhausting the resources below.
Please refer to these three (3) links for reference and note documentations are subjected to changes since the links are managed by CUNY Central:
The Microsoft Word documents attached are triage questions for us to ask users either before or after creating the ServiceNow ticket. In addition, I have submitted PDF resources from the links above:
a- Windows / PC, Mac and iPhone installation instructions for VDI
b- Windows / PC and Mac instructions for saving locally, logging in and off
c- USB related inquires
The PDF's can be found and access from the links above as well.
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Simon Lau AUTHOR
This is the current information we have for CUNY VDI which is managed by CUNY Central. Please update this resources when available.
If user's experience any issues, please create a ServiceNow ticket for the user. ServiceNow tickets are created for the user's after they submit their contact information, screenshot and description of the VDI issues they are encountering via email when Baruch Technology Helpdesk cannot resolve their VDI issue after exhausting the resources below.
Please refer to these three (3) links for reference and note documentations are subjected to changes since the links are managed by CUNY Central:
a- CUNY Virtual Desktop Applications For Windows 10: https://www.cuny.edu/about/administration/offices/cis/virtual-desktop/
b- FAQ's: http://www.cuny.edu/about/administration/offices/cis/virtual-desktop/faqs/
c- Usage Instructions: http://www.cuny.edu/about/administration/offices/cis/virtual-desktop/usage-instructions/
The Microsoft Word documents attached are triage questions for us to ask users either before or after creating the ServiceNow ticket. In addition, I have submitted PDF resources from the links above:
a- Windows / PC, Mac and iPhone installation instructions for VDI
b- Windows / PC and Mac instructions for saving locally, logging in and off
c- USB related inquires
The PDF's can be found and access from the links above as well.