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Service Blueprint: Understanding How Customers and Companies Interact
Start Date: 9/24/2018Start Time: 6:00 PM
End Date: 9/24/2018End Time: 8:00 PM
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Event Description:

Presented by Emre Veral, Professor of Management

This presentation offers a simple-to-use and implement tool understanding the service process: Service blueprints are tangible, visual documents that lay out where and how customers and companies interact. They facilitate companies to put themselves in their customers’ shoes to find out what’s working, what’s not, and what needs to be changed.

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Location: The Lawrence N. Field Center for Entrepreneurship

Newman Vertical Campus, Suite 2-140



Contact Information:
Name: Baruch Small Business Development Center
Phone: 6463124790
Email: sbdc@baruch.cuny.edu
Schools/Departments:
  • Lawrence N. Field Center for Entrepreneurship

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