Baruch Computing and Technology Center (BCTC)
On Friday, August 7th, between the hours of 02:00 AM and 06:00 AM Eastern Standard Time, Blackboard Cloud Services will be performing datacenter maintenance.
The interruption could last up to 15 minutes as a result of the work being performed. Blackboard will make all efforts to keep any service disruption within the window to a minimum, but clients should be aware that interruptions are possible.
Blackboard After-Hours Support
Students and Faculty with a pressing Blackboard question can call Blackboard for assistance.
Call 1-646-664-2024 to be connected with a Blackboard Support Agent!
After-hours Blackboard support is available weeknights and weekends during the following hours:
· Weeknights – Between 8:00 PM and 8:00 AM the next morning
· Weekends – All day and night on Saturdays and Sundays
You can access Blackboard After Hours Support by calling the number above or by following the link below:
Blackboard After-Hours Support
- Adding Teaching Assistants or Observers to Blackboard
The first thing you will need is the EMPL ID (also known as the CUNY First ID) of the individual you want to add to your course on Blackboard. Once you have that, it is a quick process! Click the link below for instructions on how someone can find their EMPL ID on Blackboard:
How to Find Your EMPL ID on Blackboard
The instructions on how to add a user to Blackboard can be found here:
How to Add TA's, Faculty, or Students to Blackboard
- Make Your Course Available
At the beginning of every semester, Blackboard courses are unavailable to students, and instructors have to manually enable their courses.
Please make your course available for students to access them. Instructions on how to make your course available can be found by clicking the link below:
How to Make a Course Available on Blackboard
- Use Firefox for Blackboard
It is strongly recommended that students, faculty, and staff use the when working with Blackboard in any capacity.
- Remember to Add or Update Your E-Mail Address on Blackboard
Please be sure to add or update your email address on Blackboard to ensure you are receiving course material and information as needed. You can add or update your email address on Blackboard by following the instructions at the link below:
How to Add or Update Your E-Mail Address on Blackboard
Important Note: Blackboard only accepts official CUNY E-Mail addresses from one of the CUNY Campuses. (i.e., @baruchmail.cuny.edu / @baruch.cuny.edu)
Blackboard - Course Data Limit Increase
The default data limit for course materials on Blackboard is 750MB per course. This can be upgraded to 1.5GB and 3GB upon approval. To apply for a course data limit increase, please complete this form:
Blackboard Course Size Increase Request Form
Then open a ticket for the Instructional Technology team by calling the Helpdesk at 646-312-1010. Please provide them the completed form.
In order to manage Blackboard course size efficiently, the CUNY Central Blackboard Steering Committee has implemented a course size limit policy. Click the following link for more information: http://www.baruch.cuny.edu/bctc/intech/course_size.htm
If you need immediate assistance, please contact the Baruch Helpdesk at 646.312.1010 (x1010)