The Department of Communication Studies
Phone: (646) 312-3802
Location: VC 8-230C
Dr. Sana Reynolds, an Associate Professor on the adjunct faculty of Baruch, CUNY, has over 20 years of extensive multinational experience as a consultant in the United States and overseas. She has successfully completed assignments for British, Chinese, Indonesian, Japanese, Middle Eastern, Russian and Swiss companies. Dr. Reynolds has a proven track record developing programs in cross-cultural communication and organizational communication, and coaching executives for promotion. In addition to native fluency in English, French, Ukrainian, and Russian, and eight years' living and working experience in Western Europe and in Asia, she has a Ph.D. from Tulane University, a Doctorat d'universite from the Sorbonne, and a M.A. from Middlebury. Her areas of expertise include:
- Tailored programs that address cross-cultural communication, creating cultural synergy, and partnering productively in a global environment (Pfizer Pharmaceuticals, Anheuser-Busch Incorporated, Coach, Credit Suisse First Boston, Monmouth County Park System, Nippon Credit Bank, Bank Dagang Negara, Avon Products, Hongkong Shanghai Bank, Exxon). Dr. Reynolds’ recently published books — Guide to Cross-Cultural Communication (Prentice Hall, June 2003) and Guide for Internationals: Culture, Language and ESL (Prentice Hall, June 2005) — have been extremely well received.
- Customized communication programs to effect change in presentation style (The New York Times, The Federal Reserve Bank of New York) and in writing and document design in specific professions: bank supervision officers, risk management analysts, economists (Federal Reserve Bank of New York and New York State Banking Department), strategic planners (The New York Times, JPMorganChase), project engineers, scientists, and technical staff (Exxon Biochemical Division, Hutchison Whampoa, Engelhard Engineering), internal audit staff (Ernst & Young, Seagram & Sons, Avon and Exxon), tax attorneys and accountants, credit policy and realty analysts (Chemical Bank), eurodollar and foreign exchange traders (IBJ Schroder Bank), account executives (ESI), e-consultants and sourcing experts (JPMorgan Chase).
- Executive coaching to prepare middle and senior-level executives for partnership (Ernst & Young) and promotion (American Express, Chase Manhattan Bank, Moody's, Scholastic Publishing). Specific areas of concentration - partnering clients, mentoring staff, and developing executive communication skills.
At Baruch College, Professor Reynolds teaches Intercultural Communication in the undergraduate program and Workplace Communication in the graduate program.
Guide for Internationals: Culture, Language and ESL, Prentice Hall Series in Advanced Business Communication, June 2005.
Guide to Cross-Cultural Communication, Prentice Hall Series in Advanced Business Communication, June 2003.
"Composing Effective E-Mail Messages" Communication World, July 1997; PR & Communications, Africa, August 1997.
"Editing: The Hidden Management Tool... How Editing Can Assist Empowerment." Communication World, October/November 1996; PRSA Today, January 1997; The Fed, March/April 1997, PR & Communications, Africa, July 1997.
"How to Write to Sell Your Products Overseas" ECOC Newsletter, September, 1996; Communication World, December, 1996; South African PR Journal, May, 1997.
"Confronting Sexual Harassment" U.S. Banker, July 1996.