ROOMMATECLICK FREQUENTLY ASKED QUESTIONS

RoommateClick is a free site that lets Baruch students search for a roommate and/or an apartment online. If you are an incoming or current student at Baruch you can create a profile today and start looking for a roommate.

If you've made it this far you are probably interested in learning more about RoommateClick, the newest and most innovative housing option for students. The site is an efficient way to find a compatible roommate and an apartment in the New York City area. Exclusively for Baruch students, RoommateClick lets you selectively search for a roommate based on specific. In addition to finding a roommate students can also visit ApartmentSource to browse hundreds of available apartments so you can search for a place in the location and price range that meets your specific preferences.

What exactly is Baruch College RoommateClick?
RoommateClick (BCRC) is an online roommate listing and matching service that helps like-minded, congenial students who have or need a place to live find one another. It is not a real estate agency or brokerage, and does not in any way participate in transactions between its users…it neither offers nor is qualified to offer advice regarding specific transactions, it just gives you the opportunity to make a roommate or living space happen.

How do I contact Baruch College RoommateClick customer support?
E-mail BaruchCS@roommateclick.com or call (800) 216-9512 (between the hours of 9 am and 5 pm Eastern time, Monday through Friday) if you have technical questions. Please include in the e-mail or be ready to tell us your full name and the e-mail address that you used to register on the site. This help center is staffed by RoommateClick, not Baruch College, but they are just as friendly and helpful.

I am having problems logging in; can you help?
First, try logging out, closing your web browser, then sign in again. If this doesn't help, the issues you are experiencing may be due to "cookies." Please empty "cookies" periodically to ensure optimum functionality of BCRC on your computer. To empty "cookies," go into "Tools" on your browser's menu bar and select "Internet Options." Please click "Delete Cookies" from the window that opens. After logging out and restarting your web browser, things should be working properly.

Why can't I find or contact someone who contacted me?
If you receive such an error, and your spelling is correct, this indicates that a user has deactivated their account and is no longer on the site.

What is the Hotlist?
The Hotlist is a feature that you can use to bookmark profiles of people you're interested in. You can send e-mails to all users on your Hotlist without having to send them out individually.

Who will be able to view my profile?
Baruch College affiliates may post and view roommate listings from any computer with access to the World Wide Web.

Can I change my username or e-mail address?
You cannot change your username directly in your "edit profile" page, but RoommateClick will happily do it for you. E-mail BaruchCS@roommateclick.com with your current username, your password and your new username and they will take care of everything. Remember that if someone else already has the name, you can't have it - so try to send something unique or we may have to add some numbers to it.

Can I upload photos to my profile?
Yes. You can load up to 5 pictures of up to 200KB each, in JPEG or GIF format. Click on "photos" under "edit profile" in the left hand menu bar and follow the instructions. If you need assistance with photo uploads, you can always e-mail them to us, along with your photos, at photohelp@roommateclick.com. A member of the RoommateClick team will make sure your photos get uploaded quickly to your profile.

I've found a roommate but people are still e-mailing me. How do I remove my profile and delete my account?
When you are ready to completely cancel your account, simply go click on "Deactivate" on the left-hand side of your homepage and you will be prompted to the appropriate page.

Why does my account say it’s locked?
An account can be locked by site administrators for a number of reasons. Please contact BaruchCS@RoommateClick.com with your account information for specific details.

What are the conditions to using and stopping use of the BCRC service?
When you sign up for BCRC you must comply with an Agreement that involves acceptance of the policies and procedures. You can receive this Agreement in paper form if necessary.

You can also withdraw your consent to the Agreement to which your username and password will be discontinued. To withdraw your consent and/or request a non-electronic copy of this Agreement, please send an e-mail to BaruchCS@Roomateclick.com or a letter and self-addressed stamped envelope to:
Customer Service
Baruch College BCRC
598 Broadway, 9th Floor
New York, NY 10012.

Who is eligible to use the BCRC service?
Currently enrolled students and students admitted to Baruch College are eligible if they agree to the Terms of Service. By using the Website, you acknowledge that you have the capacity to enter into and agree with the Terms of Service, and to abide by the policies.

How long does my subscription to the BCRC service last and how can I terminate it?
The Agreement remains in effect for as long as you use the BCRC service. You may terminate your Membership at any time, for any reason, by following the instructions on Deactivate on the My Account tool bar, or by sending BCRC written notice of termination to BCRC or e-mail notice of termination to BaruchCS@Roommateclick.com. If you terminate your membership, it will remain active until the end of your then-current subscription period (that is, the subscription period through which you had paid prior to your termination). BCRC may terminate your Membership and/or subscription by sending notice to you at the e-mail address you provide in your application for Membership, or another e-mail address as you may later provide to RoommateClick.

Can I forward other people’s contact information through the BCRC service?
The Website is for the personal use of individual student users only and may not be used in connection with any commercial endeavors. Organizations, companies, and/or businesses may not become users and should not use the Service or the Website for any purpose.

What happens if my username and password are stolen?
You are responsible for maintaining the confidentiality of the username and password that you choose during the Registration process, and you are fully responsible for all activities that occur under your username and password. The Terms of Service asks you to (a) immediately notify BCRC of any unauthorized use of your username or password or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Baruch College and BCRC will not be liable for any loss or damage arising from your failure to comply with this provision. Be cautious about using your username and password at a public internet terminal as it may be able to be seen by others.

Are BCRC users' activity monitored and am I protected against any unauthorized activity or damages?
You are solely responsible for your interactions with other Users. Baruch College and BCRC does not screen its Users, nor does Baruch College or BCRC inquire into the backgrounds of its Users or attempt to verify the statements of its Users. BCRC makes no representations or warranties as to the conduct of Users or their compatibility with any current or future Users.

In no event shall Baruch College or BCRC be responsible for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, relating to the conduct of you or anyone else in connection with the use of the Service, including without limitation, bodily injury, emotional distress, and/or any other damages resulting from communications or meetings with other registered users of this Service or persons you meet through this Service.

Is the information and/or opinions users post through the BCRC service reliable and accurate?
Baruch College and BCRC do not: (i) guarantee the accuracy, completeness, or usefulness of any information on the Service, or (ii) adopt, endorse or accept responsibility for the accuracy or reliability of any opinion, advice, or statement made by any party that appears on the Website. Under no circumstances will Baruch College or BCRC or its affiliates be responsible for any loss or damage resulting from your reliance on information or other content posted on the Website or transmitted to or by any Users.

What content can I post through the service and what is considered inappropriate and a violation to the terms of service?
You are solely responsible for the content that you post on the BCRC and are prohibited from posting any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, racially offensive, or illegal material. Baruch College or BCRC may review and delete any content, messages, double-blind e-mails, or photos that may violate this Agreement or which might be offensive, illegal, or that might violate the rights, harm, threaten the safety of Users, or distract and burden the learning environment of the college or its students.

Can I contact BCRC regarding any questions I may have about service?
BCRC provides assistance and guidance through its customer care representatives. However, if we feel that your behavior towards any of our customer care representatives or other employees is at any time threatening or offensive, we reserve the right to immediately terminate your Membership.

Can to BCRC service be modified after I agree to its terms?
Baruch College and BCRC reserves the right to modify the Service. You agree that Baruch College and BCRC shall not be liable to you or to any third party for any modification of the Service.

Can BCRC block third-party IP addresses?
In order to protect the integrity of the Service, BCRC reserves the right at any time in its sole discretion to block Users from certain IP addresses from accessing the Website.

Can I post copyrighted material?
You may not post, distribute, or reproduce in any way any copyrighted material or trademarks. If you believe that your work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the Website; your address, telephone number, and e-mail address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

The BCRC Copyright Agent for notice of claims of copyright infringement can be reached as follows:
Baruch.RoommateClick.com Legal
598 Broadway, 9th Floor
New York, NY 10012.

Can BCRC resolve a dispute I may have with another user?
You are solely responsible for your interactions with other BCRC Users. Baruch College and BCRC reserves the right, but has no obligation, to monitor disputes between you and other Users.

Is my anonymity protected through the BCRC service?
Baruch College and BCRC collect personal information when you register with BCRC, when you use the BCRC web site or when you visit BCRC pages or the pages of certain BCRC partners. When you register we ask for information such as your name, e-mail address, birth date, gender, zip code, occupation and personal interests. Once you register with BCRC and sign in to the services, you are not anonymous to us.

BCRC automatically receives and records information on server logs from your browser, including your IP address, BCRC cookie information, and the page you request. BCRC uses information for the following general purposes: to customize the content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal purposes.

Baruch College and BCRC does not sell or share personal information about you with other people or nonaffiliated companies except under the following circumstances. If you have questions or suggestions, please contact BaruchCS@Roommateclick.com  
or you can contact us at:  

Baruch College BCRC
Customer Service: Attention Privacy Policy
598 Broadway, 9th Floor
New York, NY 10012

• Baruch College and BCRC is not responsible for any incorrect or inaccurate Content posted on the Website


• Baruch College and BCRC is not responsible for the conduct, whether online or offline, of any user of the Website or Member of the Service


• Baruch College and BCRC is not responsible for any technical problems or malfunctions of any network lines, computer systems, servers, providers, or software


• Any advice that may be posted on the Website is for informational and entertainment purposes only and is not intended to replace or substitute for any professional financial, medical, legal, or other advice.


• The Website and the Service are provided "AS-IS"

Is BCRC responsible for the content provided in the links posted by users and/or third parties?
Links may be posted by users and other parties within BCRC. Because BCRC has no control over such sites and resources, you acknowledge and agree that Baruch College and BCRC are not responsible for the availability of such external sites.

In the event of a possible dispute I may have within the BCRC service, will BCRC directly preside over the matter?
If there is any dispute arising out of the BCRC service, you agree that any such dispute shall be governed by the laws of the State of New York, without regard to its conflict of law provisions.