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Service Blueprint
Start Date: 4/17/2013Start Time: 6:00 PM
End Date: 4/17/2013End Time: 8:00 PM
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Event Description
This presentation offers a simple-to-use and implement tool for understanding the service process: Service blueprints are tangible, visual documents that lay out where and how customers and companies interact. They facilitate companies to put themselves in their customers’ shoes to find out what’s working, what’s not, and what needs to be changed.

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  • Lawrence N. Field Center for Entrepreneurship

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