Baruch Computing and Technology Center (BCTC)
Wireless Printing @ Baruch College
Q. Is there a MAC version?
A. We are working to prepare a version that will work on Mac operating system and hope to have this available soon
Q. Do I need to download the Pharos Printer software every time I print?
A. You only need to download the Black-n-White or Color print software ONCE.
Q. What versions of the operating system will this work on?
A. The wireless printing package will work on Windows XP 32 and 64 bit, Windows Vista 32 and 64 bit, and Windows 7 32 and 64 bit.
Q. Do I use the same username and password that I use to print from a computer lab workstation that I have been using.
A. Yes, you will use the same username and password as you have done before.
Q. Will I be charged anymore for printing from my personal laptop?
A. The costs to print from your laptop are the same price as if you were printing in a computer lab.
Q. Can I print from home?
A. Unfortunately you cannot print from home. You must be connected to the Baruch College wireless network in order to print to any of the Pharos printers in the labs.
Q. Where can I get a list of the the computer labs that have Pharos printers that I can print to?
A. Please visit this site to see the available labs with printers, http://www.baruch.cuny.edu/bctc/labs/index.html
Q. If I print from my laptop, can I pick-up the print out in any of the Pharos labs?
A. Yes, all the Pharos printers are tied in together and you can pick-up your print outs from any of the labs on the list.
Q. My firewall/security software appears to be blocking the Pharos software from connecting to the network. What do I need to do to fix this?
A. The Pharos software needs to be able to open outgoing network connections on TCP ports 515 and 28203. Alternatively, you can choose to allow all connections from the program "<system drive>\Program Files\Pharos\bin\popupcli.exe".
Q. Can I print my documents in a duplex (double-sided) format?
A. Yes - the Pharos printers support duplex (double-sided) printing by default. You can select this for a print job through the printer's properties. If duplex mode does not show up as an option through printer properties it may need to be configured for the printer. This should happen automatically during Windows 2000/XP/Vista/7 installations. If the duplex option doesn't appear, please contact the help desk for assistance in correcting this problem.
Q. I don't get a Pharos popup window asking for my user ID and job name when I print to the Pharos printers. Why not?
A. For Windows Vista/7 users, this may mean the software was installed incorrectly. Please remove the current software and then download the software again. Be sure to save the installer to your desktop and then right-click on the saved file and select "Run as administrator". If this doesn't help, or you aren't using Windows Vista/7, then your system is configured incorrectly in some other way. Please contact the help desk for assistance in correcting this problem.
Q. During the installation on a Windows machine, I was told that the printer driver was not digitally signed and/or had not passed Microsoft's compatibility tests. Do I need to worry about this?
A. You do not need to worry about this. This should not occur on most systems, but could happen if the printer installation is attempting to make use of a file already present on your system. Use of the Pharos printers should not be affected.
Q. I've gone through all the questions, and didn't see anything about my problem – now what?
A. Please contact the helpdesk for further assistance.
Uninstalling the Pharos Software
Open the 'Add or Remove Programs' Control Panel in Windows 2000/XP or the 'Programs and Features' Control Panel in Windows Vista/7. Scroll down the list until you see an item named 'Pharos' and click on un-install it.
Use of Pharos Software
All software is installed at your own risk.
Due to the wide variety of settings and configurations possible on personal laptops, we cannot guarantee that wireless printing will work on all laptops.