Baruch Computing and Technology Center (BCTC)
Proofpoint: Answers to Frequently Asked Questions (FAQ)
I received an e-mail message from Proofpoint. What is this message?
You have received a "Spam Digest" report that is automatically generated from the Proofpoint system. Instead of delivering the messages to your in-box, the messages are now being held in a special Quarantine. Once a day, Monday through Friday, a digest message is sent showing a list of your new e-mail messages that have arrived from outside of Baruch College that appear to be spam. The report only includes messages added to the Quarantine since the last report was generated. A message placed in the Quarantine resides there for 14 days and then is automatically deleted from the Quarantine system.
Do I need to do anything? What do I need to do with the Digest report?
You do not need to do anything but delete the message after scanning it first for messages that you might not consider spam. If all the messages are spam, just delete the Digest message. If not, you can take action on the messages in the Digest using the web links. For example, you can:
- Release: Releases a message from the Quarantine and sends the message to your in-box. This link allows you to receive the message in your in-box so you can review the contents of the message.
- Safelist: This link does two things. It release the message to your in-box and it also adds the e-mail address of the sender to your personal Safe Senders list. Future messages from this sender will not be sent to the Quarantine.
- Not Spam: This link allows you to report to Proofpoint directly any message that you believe is not spam. Proofpoint amasses reports from all over the world to help them keep their spam detection technology up-to-date and correct as possible. Please note that this feature sends the contents of the message to Proofpoint.
To apply any of these actions to a message in your Digest, simply click the link for the message. A browser window opens to let you know the request is being processed.
What happens to my old safelist and whitelist's that were on the old Proofpoint system?
Once the upgrade is completed, all your list including the safe and whitelists will be in the new system.
What else can I do?
You can also click the links in your Digest for other requests. These requests are processed by the Proofpoint system. Here are some examples of requests that you can make:
- Request New End User Digest: Click on this link and you will receive via e-mail an updated Digest report. This new report will include the full list of all messages in the quarantine.
- Request Safe/Blocked Senders List: Click on this link and you will receive via e-mail a report on your Safe and Blocked Senders.
- Manage My Account: The Manage My Account link allows you to make several changes to your Digest from a single web page. From this special web page you can add and delete e-mail addresses from your personal Safe Senders and Blocked Senders lists. You can also make changes to your personal profile, such as selecting a Spam Policy from the list of available policies, and selecting whether or not you want to receive a Digest even when you do not have messages in the Quarantine. You can also access the Proofpoint account management pages using the URL: https://bbspam01.baruch.cuny.edu:10020/
* This web link is accessible to faculty/staff on and off campus. *
How do I delete a message from the Quarantine?
There is currently no way to purge a message from the Quarantine. It will expire on its own. You only need to take action if you wish to release the message, add the sender to your safe list, add the sender to your block list, or want to report the message as Not Spam, i.e. report a false positive. The messages in Quarantine are not being reflected against your e-mail account storage quota and are not affecting your e-mail account in any way, so there is no reason to purge messages from the Quarantine.
I did not get a Digest report, why is that?
Your digest reports should only contain the list of messages that have been quarantined since the last reporting period. You can see the full list of quarantined messages if you request a digest report via the link in one of your previous digest reports. Currently, empty digest reports are suppressed. If no messages that have come through addressed to you have been quarantined during the last reporting period, you will not get a digest report.
I would prefer to see only one digest a week, or one digest a month. Is that possible to configure on my own?
At present the Proofpoint system does not have a way for individuals to set a digest schedule. It is a system wide setting.
I am still getting spam in my in-box. What can I do about it?
Spammers are always finding ways to circumvent even the best spam detection technologies. Hopefully, you are seeing a tremendous reduction in the spam messages in your in-box. However you can manually add e-mail address to your blocked senders list.
Where can I get more information?
You can call the Help Desk at 1010 with any questions or concerns. You can also e-mail the helpdesk at email@example.com if you have additional concerns or questions.