Baruch Computing and Technology Center (BCTC)

Microsoft Office 2010 Frequently Asked Question Page

1. Why is the College moving to Office 2010?

Baruch College is moving to Office 2010 to maintain the latest technology in both Academic and Administrative areas. Microsoft will be limiting their technical support for the Office 2003 Application in the years to come.

2. What is included in this migration?

The Office Productivity Suite for Baruch College will include; Outlook, Word, Excel, Power Point, Publisher. Access will be provided on an as needed bases. Visio, SharePoint Work Space, Info Path Filler, Info Path Designer will be installed on an as needed bases for instructional use.

Some advance features documented on Microsoft’s site may not be available at the College as functions may require backend in systems that could not be installed. For information on specific features or functions please contact the BCTC Help Desk.

3. How will this migration affect me?

The migration will require a staff member to update their software and other applications at their desktop. Employee will need to be away from their machines for 45 minutes to allow a technician to complete the required update.

4. Will I lose any data?

Employees will not lose any data while migrating to the new Office 2010 platform or Email System, Exchange. The College will only be upgrading the software to employee desktops.

5. What is the Ribbon?

The Ribbon is Office’s new navigation bar or tool bar. The Ribbon now provides easy to use icons to quickly connect to functions. Take time to review the new toolbar command from Office 2003 to 2010 with this interactive tutorial.

6. Do I have to migrate to the new platform?

All Baruch employees will have to migrate to the new Office 2010 Platform as Microsoft and the College will be limiting support for the Office 2003 Applications.

7. How can I obtain training?

Please review the Office 2010 Training site for on demand videos and tutorials.

8. Will my files be affected by this migration?

Your files should not be affected by this migration. Office 2010 has a backward compatibility mode allowing the software to open and read older file types. Employees are encouraged to save documents in the new 2010 format so they do not lose work while saving in the Office 2003 file type. Examples of where this situation could result in problems would include advance Excel Computations for an Operations Management Course or similar classes with mathematical formulas.

9. What are the new features?

Many new features have been included in the new release, some features may not be available to the Baruch College Community as backend systems are required to operate the application. For questions about the available of specific feature sets, please contact the BCTC Help Desk.

10. How does Office 2010 affect Mac Users?

Office 2010 will not be available for Mac Users at this time Mac 2011 is current in Beta with an expected release date for the first quarter of 2011. Once the new Office for Mac is released the College will make plans to upgrade all Mac workstations on campus.

The new Exchange back end system will provide additional functionality and reliability for Mac Users.

11. How do I obtain assistance and support?

Employees could try using Office’s new Help Menu and searching for topics for assistance, as Microsoft has included interactive videos and demonstrations to help users with the application. If you are unable to locate the item you are looking for please contact the BCTC Help Desk for assistance.

12. Can I get a copy of Office 2010 to use on my home PC?

Faculty and Staff can down a copy of Microsoft 2010 by visiting the eMall within the CUNY Portal.

Login in to the Portal using your ID and Password. Then browse to the eMall on the left hand side. From here look for Software Center to browse and download a copy of Microsoft Professional Plus Office 2010. Installation will require computers to meet the minimal hardware requirements.

Portal Log In

13. How can I update my laptop?

Updates to laptops will depend on the age and the hardware installed within the equipment. For College owned equipment please contact the BCTC Help Desk for assistance and support.

14. How will this affect my access to shared and public folders?

The update may affect user’s ability to access files in terms of type from Office 2003 and 2010. For this reason, areas are being migrated in groups to minimize any potential disruption to service. Areas using a shared Access Database or database application should be advised to notify the Migration Team prior to the upgrade.

If you have questions or concerns about Office 2010 and the Exchange Migration, please contact the BCTC Help Desk 646-312-1010 or helpdesk@baruch.cuny.edu .