Baruch Computing and Technology Center (BCTC)

Help Desk Alerts

  • Systems Unavailable Due to Electrical Work - 4/15 6PM - 4/16 4PM

    Due to mandatory electrical repair work in the Library & Technology Building, the following systems will be unavailable on April 15th:

    * Telephone and network services (wired and wifi) in Library Building and Annex
    * Voicemail service campus wide
    * Access to the NAS (including mainframe job output)
    * Other Non-Critical Systems: For example, any other service that does NOT include College e-mail, VPN, Baruch's website, wifi, DNS, firewalls, DHCP and spamblocking.

    Computers in the Library & BCTC 6th Floor Computing lab will power off at 5:30 p.m. on the 15th.

    As an alternative, the Vertical Campus Student Computing Lab located in room 6125 will be open from 6PM - 9PM on April 15th and 9AM - 4PM on April 16th.

    The Help Desk will remain open for support via email until 9PM.
    Updated 5:04pm 4/14/2014

  • Security Alert - OpenSSL - Heartbleed - 4/11/2014
    The press has reported a serious flaw in OpenSSL, a common technology used to support secure communication via the web.  The flaw, known as Heartbleed, could be exploited to read encrypted information such as passwords.  As soon as the news about Heartbleed was available, the Baruch Computing & Technology Center assessed the College’s local systems and found only one service that was vulnerable; it was remedied immediately.  We have contacted the vendors of our hosted services and all have reported that our service was either not vulnerable to the threat or the threat has been addressed.  We have reached out to system administrators in the schools and administrative departments to identify any use of hosted services that we may not know about.

    Members of the Baruch community should be cautious about e-mail messages that they may receive to re-set accounts during the next few weeks.  It is likely that individuals will try to exploit the publicity around Heartbleed to get users to divulge their passwords or other private information under the guise of addressing the problem.  Please remember that the College will never ask you for your password via e-mail.  If you receive a request that seems to come from the College and asks for personal information, please report it to the helpdesk (x1010).  Although we are not forcing password changes on Baruch accounts, please feel free to change your password as one safeguard.

  • Blackboard Notifications – Unintended Email Alerts – 4/4/14
    There are reports of Notifications being sent by Blackboard to the community after a recent upgrade. Our team is aware of the issue and working with CUNY and our hosting provider on a solution. Click here for a temporary fix.
    Updated 8:14am 4/11/2014

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Help Desk
Phone: (646) 312-1010
helpdesk@baruch.cuny.edu

Monday through Thursday
8AM - 9PM
Friday
8AM - 7PM
Saturdays & Sundays
9AM - 5PM

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BCTC Library
6th Floor Computer Lab
Phone: (646) 312-1102

Monday - Sunday
8AM - 11:30PM

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