Baruch Computing and Technology Center (BCTC)

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helpdesk

Hours of Operation

Fall Semester

Monday through Thursday
8AM - 9PM
Friday
8AM - 7PM
Saturday & Sunday
9AM - 5PM

151 East 25th Street (Library Building)
6th Floor, North Alcove

Voice
(646) 312-1010
Fax
(646) 312-1011
E-Mail

Submit an on-line request to the Help Desk

Located on the sixth floor of the Library Building, The Computing and Technology Help Desk responds to problems dealing with computer hardware and software, network services, telephone service and media services. The Help Desk also provides support for CUNY First.

Faculty and Academic Departmental Staff
Departmental Technicians are available for assistance or problem resolution. If your assigned technology staff is unable to assist you, the Help Desk will provide any assistance we can.

Students and Administrative Staff
Please be prepared to provide details relating to the problem including the error messages (if any) that you are experiencing. The Help Desk will not troubleshoot problems with personal computers, Internet Service Providers or software that has been installed on a student's personal computer. The Help Desk offers assistance to students in-person, by telephone and via e-mail with questions related to:

In-Person -The primary in-person service point for students is the BCTC open computing lab on the 6th floor of the Library and Technology Building on 25th street.  Routine requests are handled by lab assistants, which refer questions to technical specialists as necessary.

By Telephone - The student should be prepared to provide their Baruch Username to the help desk assistant to verify the student’s status.   The Baruch Username can be obtained at: http://www.baruch.cuny.edu/username

By E-Mail - Students may submit a request for assistance to the help desk by using emailing us or using the form found near the top of this page. If a request is submitted from a non-Baruch e-mail address, the Baruch WebMail address must be submitted in the message in order to receive help within 24 hours. To expedite the resolution of requests, you should be sure to include a complete description of the problem.