Before submitting a ticket

• The BCTC Service Desk responds to problems with computer hardware and software, network, telephone, and media services. It also provides support for CUNYfirst.
• Refer to the Service Desk Outages / Alerts page for updates on our services and technical issues.
• The Marxe, Weissman, and Zicklin schools each have a technical coordinator for issues specific to that school, such as PC support.
  • Zicklin School of Business Tech Team
    (646) 312-3050
    zicklin.tech@baruch.cuny.edu
  • Weissman School of Arts and Sciences (WSAS) Tech Team
    (646) 312-3886
    wsastech@baruch.cuny.edu
  • Marxe School of Public and International Affairs Tech Team
    (646) 660-6774
    MSPIA.tech@baruch.cuny.edu

For all other requests

Log into the ServiceNow Portal

For instructions on how to log into the ServiceNow portal and open a ticket click here.

If you cannot access the portal, please contact our Service Desk at 646-312-1010 during our regular business hours.