Baruch Computing and Technology Center (BCTC)

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FAQs on Office365 - Baruch's Student E-Mail

Below are the most frequently asked questions regarding the Office365 Student Email service.

Office365: A tour for users

This video link provides a general overview of the experience you can expect to have with Office365 in the future.

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Please read these agreements carefully. It's a contract that governs your use of any Windows?Live, Bing, MSN, Microsoft Office Live, or Office.com services or software, or other Microsoft services or software that directly display or link to this agreement (the "service"). By using or accessing the service, you confirm that you agree to these terms.

Microsoft services agreement:

Microsoft terms of use (Consumer)

Microsoft Anti-Spam Policy

Microsoft Code of conduct

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How do I change my password?

The steps to change your password depend on the service you're using.

  • In the Office365 Web App, click Options > Change Your Password. The next steps will vary depending on the service you use to access your account.
  • If you don't see the option to change your password directly under Options, click Options > See All Options, then click Change your password.

Follow the instructions on the change password page.

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Recovering deleted e-mails from your mailbox

1.       Right-click the Deleted Items folder in the Navigation Pane.

2.       Click Recover Deleted Items.

3.       Select the item you want to recover by clicking it in the Recover Deleted Itemslist.

4.       Click Recover deleted items to recover the item or Delete to purge the item.

5.       If you clicked Recover deleted items, select the folder you want to recover the item to and clickRecover.

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Conversation View Settings

Conversation view shows all messages in a conversation, no matter what folder they're stored in. For example, if you've replied to a message in your Inbox, you'll see both the original message and your reply in Conversation view.

You can reach the conversation view settings in the following two ways:

  • From your Inbox, click View > See more Conversation options.
  • Click Options > See All Options > Settings > Mail.

Setting Description

Sort messages in the conversation Reading Pane in this order:

Use the options in this section to control how messages are sorted in the Reading Pane.

Newest message on top

Use this setting to sort conversations so the newest message is on top.

Newest message on bottom

Use this setting to sort conversations so the newest message is at the bottom.

Choose how to sort messages in List View in an expanded conversation.

Use the options in this section to control how messages appear in the expanded conversation List View.

Match the sort order of the Reading Pane

Use this setting to match the sort order of the Reading Pane. (This will match the sort order you selected above.)

Show the conversation tree

Use this setting to view the conversation tree.

Hide deleted items

Use this setting to hide deleted items when you use the Conversation view.

 

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What kind of attached files can I open?

The Office365 Web App allows you to send and receive many common files types. Some files types may be blocked, or you may be forced to save them on your computer before you can open them.

By default, Office365 Web App allows you to open attached Word, Excel, PowerPoint, text files and many media files directly. The files you can open from Office365 Web App will vary depending on your account settings.

This table lists the default file name extensions and MIME types that you can open in Office365 Web App:

File name extensions allowed by default MIME types allowed by default

.rpmsg, xls, .xlsx, .xlsm, .xlsb, .pptx, .pptm, .ppsx, .ppsm, .doc, .docx, .docm, .xls, .wmv, .wma, .wav, vsd, .txt, .tif, .rtf, .pub, .ppt, .png, .pdf, .one, .mp3, .jpeg, .gif, .doc, .bmp, .avi

image/jpeg, image/png, image/gif, image/bmp

 

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E-Mail Signature

In the Office365 Web App, click Options > See All Options. On the left hand side of the page, click on Settings. Under the Mail option., you will see E-Mail signature.

An e-mail signature is text that's automatically added to the end of an outgoing e-mail message. You can also use a signature to add standard text, for example, an explanation of how you want others to respond to your messages.

Automatically include my signature on outgoing messages
Selecting this option sets up the Office365 Web App to include a signature that you create in outgoing messages. If no signature exists, this box is blank. The signatures you create in Office365 Web App aren't shared with the desktop version of Outlook. You'll have to create separate signatures if you use the Office365 Web App and Outlook to access your e-mail, voice mail, and fax messages.

Once you have entered your e-mail signature, click on the SAVE button in the bottom right hand corner.

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How do I flag an item?

  • To add the default flag in the list view of messages, tasks, or contacts, click flag Flag.

What else do I need to know?

  • Right-click flag Flag, to select one of five preconfigured reminder flags.
  • The preconfigured flags include the following:
    • Today
    • Tomorrow
    • This Week
    • Next Week
    • No Date
  • Right-clicking flag Flag also lets you change or remove a flag and set a date reminder for the flag.
  • To add a flag to an open item, click flag Flag in the toolbar, and then select the flag you want from the menu.
  • In addition to the flag, you can add a reminder by selecting Set Date and Reminder date and reminder from the menu. You can also click Mark Complete, Clear Flag, and Set Default Flag.
  • Here's what the flag menu looks like:
    Flag
  • Flagged items are added to your Tasks folder.

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How to use automatic replies?

Use automatic replies whenever you're unable to respond to e-mail for an extended time. After automatic replies are turned on, they’ll be sent once to each sender. To turn on or modify automatic replies, go to Options > Set Automatic Replies.

Automatic Reply

Section Description

Don't send automatic replies

Select this option button to turn off automatic replies.

Send automatic replies

Select this option button to turn on automatic replies.

Send replies only during this time period

Select this check box and enter a start time and end time to control when automatic replies are sent. If you don't set a time period, you'll be reminded you have automatic replies turned on each time you sign in to your mailbox.

Send a reply once to each sender inside my organization with the following message

Use this box to create a message that will be sent only to senders who are inside your organization. This option may not be available.

Send automatic reply messages to External Senders

Select this check box if you want automatic replies to be sent to senders outside your organization.

Send replies only to senders in my Contacts list

Select this to limit automatic replies to senders who are in your Contacts folder. Senders who aren't in your Contacts folder won't receive the automatic reply.

Reply to all senders outside my organization

Select this to send your reply to all senders outside your organization.

Send a reply once to each sender outside my organization with the following message

If you've selected Send automatic reply messages to External Senders, enter the reply you want sent in this box.

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